Do I need to register to shop? Yes. You need to register before your first transaction. When you register, you will receive an activation email in your inbox. Please click on the email to activate your account. You can then use your login and password to log on and shop.
What is the Wish list? In case you wish to buy a product(s) later, you can add the product to your wish list by clicking on the "Add to Wish List" button. You can review your Wish List by clicking on the "Wish List" button under "My Shopping" on the "My Account" page. Do note that by adding a product to the Wishlist, the stock is not blocked. If the product goes out of stock later, then it will not be available for purchase from your Wishlist.
Is there a minimum quantity I need to buy? There is no minimum quantity, unless specified.
How do I know if my order has gone through? On successful placement of an order you will receive an email confirmation from us. However, to confirm, please click on 'Track Order' on the homepage to see the details of your last order placed. If you find your latest order missing, then that order placement was unsuccessful. If you are in any doubt, please write to support@giftingideas.com
When will my order ship? If the quantity ordered is in stock, then the goods will be shipped within 1-3 working days from date of order placement.
Can I place an order for delivery outside India? An order placed for international shipment will be delivered to the address specified in the shipping address form. Shipping charges for delivery outside India will vary per the shipping destination. Please note that any charges at the destination, which will include custom duties etc in the country the goods are shipped to, will have to be borne by the recipient.
Can I change the shipping address for my orders? If we are informed before the items have been dispatched, you can change your shipping address. In such cases the customer will bear the difference in shipping charges (if any). If the new shipping charges are lower, then the difference will be returned via the credit card used for placing the order. To change the shipping address please send an email to support@giftingideas.com. You will receive a confirmation via email and only then will the shipping address be considered as changed. In cases where the items have already been dispatched and the shipment is returned due to the address being wrong or any failure in accepting the goods or any other reasons, we shall inform you of the same. If the goods need to be re-sent, the charges involved in the return of the goods and sending them out again will have to be borne by the customer.
How can I track my order? To know the status of an order, click on “My Account” menu of top navigation menus of the homepage. The current pending orders as well as details of previous orders will be available here.
How can I cancel my order? Orders once placed can be cancelled before they get shipped. For more information, please check our Return Policy.
Will the product come along with its instruction manual? If a product has a mechanism which requires explanation, the product will be accompanied by an instruction manual.
How can I lodge a complaint? If we have not met your expectations in any way please do let us know. Please write to support@giftingideas.com.In case you need to escalate your complaint any further, please write to uneza.shaikh@giftingideas.com
I have a bulk order. Who do I write to? Please write to tanya@giftingideas.com with the details.
